Return & Shipping Policy
Effective Date: 1 Nov 2025
At Snacka-dee, we’re committed to providing you with the best snack experience. This Return & Shipping Policy outlines our practices for delivering your orders and handling returns or refunds.
Shipping Policy
1. Delivery Areas
We deliver islandwide within Singapore, ensuring our snacks reach your doorstep fresh and ready to enjoy.
2. Delivery Fees
- Orders below $50: A flat delivery fee of $10 applies.
- Orders $50 and above: Free delivery is provided.
3. Delivery Times
- Standard orders are delivered within 2-5 working days after payment confirmation.
- For bulk or wholesale orders, delivery times may vary. Our team will contact you to coordinate.
4. Delivery Process
- You’ll receive a confirmation email with tracking details once your order is shipped.
- In the event of unsuccessful delivery due to incorrect information or unavailability, a re-delivery fee may apply.
5. Self-Collection
Self-collection is not currently available.
Return Policy
1. Damaged or Incorrect Items
If you receive a damaged or incorrect item, we’ll make it right. Here’s how:
- Contact us within 7 days of receiving your order at enquiry@snackadee.com.
- Provide your order details and include photos of the damaged or incorrect item(s).
2. Refunds and Replacements
- Refunds: We offer full refunds for damaged or incorrect items. Refunds will be processed within 7-10 business days upon approval.
- Replacements: We’ll send you a replacement item at no extra cost if the issue is verified.
3. Non-Returnable Items
Due to hygiene and safety reasons, we do not accept returns for:
- Opened snack packages.
- Items purchased incorrectly or due to a change of mind.
Order Cancellations
1. Cancellation Requests
- Orders cannot be canceled once they are confirmed and processed.
- For urgent changes, contact us immediately at enquiry@snackadee.com.
FAQs About Returns & Shipping
1. Do you deliver islandwide?
Yes, we deliver to all locations within Singapore. Confirm plus chop your snacks will reach you fresh and crispy!
2. Do you ship internationally?
Currently, we only deliver within Singapore. Stay tuned for updates as we expand!
3. What is your delivery time? or How long does delivery take?
Orders are typically delivered within 2-5 working days. For bulk or wholesale orders, delivery times may vary. We’ll keep you updated every step of the way!
4. What are your delivery charges?
- Orders below $50: A flat delivery fee of $10 applies.
- Orders $50 and above: Enjoy free delivery.
5. Is there a minimum order for delivery?
For regular online orders, no minimum order is required. However, a delivery fee applies for orders below $50. For wholesale purchases, please contact us for more details.
6. Can I make bulk or wholesale purchases?
Yes, we offer bulk and wholesale pricing for larger orders. Contact us at enquiry@snackadee.com for more details.
7. Can I request a specific delivery time?
We strive to accommodate preferences but cannot guarantee specific time slots.
8. Can I return or exchange snacks?
Due to hygiene reasons, we do not accept returns or exchanges for opened items or changes of mind. However, if you receive a damaged or incorrect item, please contact us within 7 days at enquiry@snackadee.com.
9. Can I cancel my order?
Orders cannot be canceled once they’re confirmed. For urgent changes, contact us immediately, and we’ll do our best to assist.
10. What if I miss my delivery?
A re-delivery fee of $10 may apply for failed deliveries due to incorrect information or unavailability.
11. How will refunds be processed?
Refunds will be credited back to your original payment method within 7-10 business days after approval.