Frequently Asked Questions
FAQs About Snacka-dee
1. What is Snacka-dee?
Snacka-dee is your go-to for delicious local snacks. We’re a wholesaler-turned-online-shop that brings you authentic Singaporean flavors from tapioca chips to belinjo chips and more.
2. What snacks do you sell?
We specialize in a variety of local snacks, including:
- Tapioca Chips: Light, crispy, and perfectly seasoned.
3. Do you offer gift packaging?
No, We did not provide Gift packaging at the moment.
We do have a special Festive Gift Set Series perfect for each festive season!
4. Are your snacks halal-certified?
Yes, our snacks are halal-certified, making them suitable for everyone to enjoy.
5. How do I store my snacks?
To keep your snacks fresh:
Store them in a cool, dry place.
Reseal the packaging tightly after opening.
6. How can I contact Snacka-dee?
Reach out to us via email at enquiry@snackadee.com. You can also fill out the contact form on our website.
FAQs About Shipping & Returns
1. Do you deliver islandwide?
Yes, we deliver to all locations within Singapore. Confirm plus chop your snacks will reach you fresh and crispy!
2. Do you ship internationally?
Currently, we only deliver within Singapore. Stay tuned for updates as we expand!
3. What is your delivery time? or How long does delivery take?
Orders are typically delivered within 2-5 working days. For bulk or wholesale orders, delivery times may vary. We’ll keep you updated every step of the way!
4. What are your delivery charges?
- Orders below $50: A flat delivery fee of $10 applies.
- Orders $50 and above: Enjoy free delivery.
5. Is there a minimum order for delivery?
For regular online orders, no minimum order is required. However, a delivery fee applies for orders below $50. For wholesale purchases, please contact us for more details.
6. Can I make bulk or wholesale purchases?
Yes, we offer bulk and wholesale pricing for larger orders. Contact us at enquiry@snackadee.com for more details.
7. Can I request a specific delivery time?
We strive to accommodate preferences but cannot guarantee specific time slots.
8. Can I return or exchange snacks?
Due to hygiene reasons, we do not accept returns or exchanges for opened items or changes of mind. However, if you receive a damaged or incorrect item, please contact us within 7 days at enquiry@snackadee.com.
9. Can I cancel my order?
Orders cannot be canceled once they’re confirmed. For urgent changes, contact us immediately, and we’ll do our best to assist.
10. What if I miss my delivery?
A re-delivery fee of $10 may apply for failed deliveries due to incorrect information or unavailability.
11. How will refunds be processed?
Refunds will be credited back to your original payment method within 7-10 business days after approval.